As we prepare to enter what the Governor has decreed for Stage 2; we will be making small changes to our services.
While most of Indiana’s Stay at Home Order has been reduced, Monroe County’s Stay At Home Order has been extended until May 15.
Due to the close contact that occurs during the course of a veterinary visit; the AVMA and Indiana Board of Animal Health recommend continuing curb-side service for the foreseeable future. Social Distancing while in a small, enclosed exam room is not possible. For the safety of our clients and staff, we will continue to be curb-side only until future notice.
We ask that you continue to follow the practices we’ve listed previously; including calling when you arrive and remaining in your car. Stay home if you are sick. Humans over 65 or in an at-risk are still encouraged to stay home.
Our staff will continue to wear masks and gloves and practice impeccable disinfection procedures routinely to ensure we aren’t spreading anything to our clients and community.
We are now performing limited Wellness Exams, Non-Essential services such as Nail Trims and Anal Gland Expressions, and routine surgeries such as spays and neuters as our schedule allows.
We will also be opening again on Saturdays from 8 AM to Noon. Please be patient with us if you come for a Nail Trim or similar service, as LONGER WAIT TIMES WILL OCCUR.
Thank you all for your continued support and understanding as we all navigate this ever-changing situation.
Please follow these steps when you arrive:
Veterinary Visits (Sick or injured pets only):
1. Call from your car when you arrive; do not enter the building. Doors will be locked. Please give us your best phone number and stay in the parking lot so we are able to easily reach you during the course of the exam in case questions arise.
2. A staff member will take a history via phone, then come to your car wearing a mask and gloves to bring your pet inside. Cats must be in a carrier; and dogs must be in a carrier or on a non-retractable leash.
3. Once the doctor has completed the exam, she will call you to discuss your treatment options. A Treatment plan explaining costs will be provided if requested. Please don’t hesitate to ask.
4. A staff member will return your pet to you in the car, along with any prescribed medications, and bring payment inside for processing.
Telemedicine Visits:
1. Please call to schedule and provide an accurate phone number you where can be reached at the time of your appointment.
2. During this appointment, you will be coached, and in many ways, will serve as our hands and eyes in evaluating your pet. Video and pictures will be able to be shared via phone and email to help with this process.
3. If medication needs to be prescribed for your pet, you will be able to pick up medications as outlined above.
4. Telehealth Exams will incur the same charges as a regular office visit. Online invoices will be sent via StreamPay.
Prescription/Food/Boarding Pet Pick-Up:
1. Please call ahead to order your medications/food.
2. If you would like to pre-pay, ask a receptionist to send you an invoice via Stream-Pay.
3. Call when you arrive; do not enter the building. Doors will be locked.
4. A staff member will bring your food/medications/pet to you outside and bring payment inside for processing.
5. If your refill is not needed immediately, please consider shopping our online pharmacy combsvetclinic.vetsfirstchoice.com for your food and medications.
Technician Appointments:
1. We ask that you please do not bring your pet in for routine services such as toenail trims or anal gland expressions unless they are medically necessary.
2. Please follow the same steps set forth above for Vet. Visits.
Door handles, telephones, counter tops, and other frequently touched surfaces are being sanitized regularly. We are taking this situation very seriously and keeping your and our health and safety in mind.
Please, if you or a family member are ill, do not come to the vet or go out into the community.
We thank you for your patience and understanding during these uncertain times. As situations change, our hospital protocols may change.
If you have questions, please don’t hesitate to call us at 812-825-4464. You can also contact us via email or facebook message. These will avenues be responded to with less speed and frequency, so phone is much more reliable if your question is urgent.
